The Web Strategies Podcast

Why Do I Need To Know about Twitter?

A friend of mine has asked me to make a presentation for his sales staff. in order to keep my remarks brief, I found myself trying to jot down as few points as possible about how buying habits have changed.  What I came up with was a case to pay attention to twitter.

National consumer behaviors influence local buying habits and always have. The method of delivering marketing messages has undergone a fundamental change on both a national and local level.  In order to keep pace with your customers evolving buying habits let’s do a thumbnail review of how people are influenced to buy.

In the media age the masses were made aware of new products and services from a limited number of central sources. In the 1800’s that was print, mainly newspapers, magazines, and catalogs.

In the 1900’s mass marketing followed entertainment venues from print to broadcast. From radio to television to a slowly fading print media, the same processes of disseminating marketing messages through a limited number of central sources prevailed.

in the 21st century the distribution channel has blurred.  Print has continued to fade into the internet, motion pictures are being delivered as digital files, radio is available online and the music they play on iPod, and television is scattered over hundreds of cable channels and on the Internet.

The blurring of distribution channels has had an effect on the public that is reflected fairly well in the new ad campaign for Microsoft Bing.

Today people are influenced to buy differently. Instead of a small number of central distribution points for entertainment and information there are a large number of individualized sources. These include text messages, emails,  and posts to twitter, also known as tweets.

This message is hammered home again and again if you are listening.  Look at the recent protests in Iran. Hundreds of just plain folks risking their lives to text and send cell phone video images of the truth.

When Michael Jackson died there were hundreds of thousands of messages racing across twitter within minutes. Many people found out about this event from their friends via text and twitter and only then turned on their television sets to watch.   This is true despite the fact that most twenty – somethings are too young to care about the King of Pop. So who is doing all that tweeting? Everyone.

Related Story: U.S. State Department speaks to Twitter over Iran